This past weekend, I went to the movies with a girlfriend from work. We are all about a girls night at the movie and chowing down on some popcorn and the biggest sodas we can get! We literally skip dinner and just make popcorn and soda our meal. Anyhow, we went Saturday night and ordered two large drinks and the largest "bag" of popcorn they had. The concession person asked us if we would like to pay an extra 25 cents to upgrade to the Mega Bucket. He even mentioned that it was a good deal because it was not only bigger, but the butter wouldn't leak through the bottom of the bag. Me, being the cheapskate that I am (I get it from my hubby I guess :) said no and we would just get refills on the bag if needed. So we get our stuff and walk over to smother our popcorn in butter. We drenched it, shook it up....and drenched it some more. By the second time I did this, I guess I moved the bag around a little too much and butter was dripping down the side of my bag. It became a terrible mess, all over my hands and all over the bag. So we decided maybe we'd ask for another bag. Sounds simple, doesn't it?
Well that is SO not the case. We flagged another concession person down and asked for another bag. We even told them we would pay them the extra 25 cents just to get one (thinking this might compensate for the difference). The lady told us that we would have to buy the bag all over again. We were a little confused and said we just needed a new bag and that ours was a mess. She says again that we would have to buy the bag. So my friend Teri says, "You mean the popcorn is FREE and we're just paying for the paper bag?" The lady said, "Yes".
Court and Melissa, it reminded me of the Dean & Deluca incident in NYC. Where you just ask for something simple and it becomes the most ridiculous and complicated incident ever that you walk off laughing hysterically! Too funny.
Monday, September 28, 2009
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3 comments:
Beth those two stories made me laugh and thank goodness cause I needed a good laugh. My suggestion to the first story is I send Jason. Then I never have to answer the dreaded question and if I put down everything on the list he has to get it or I have to go back and that usually costs us more if I have to go back. Love you guys and have a good night.
How freaking ridiculous it this???I would seriously write to the dang theater company. But it is hilarious because I can picture you both hands dripping with butter begging for a new bag with blank stares on your faces!
That's why customer service is so poor in today's society! With the enconomy like it is they should've been happy your are just coming to see a moive there. I could give you 15 stories like that...I hear that from my clients everyday! That is why we are a 6 billion dollar company...we provide excellent customer service. My guys would've gotten you whatever you needed, carried your popcorn to your seat, sat you down and then asked if you needed anything else...but we don't sell popcorn so that is close as I could come to explaining it. People just don't get it!
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